FAQs

What types of products do you offer?

EcoCarryKit.com specializes in eco-friendly products, including curated car kit packages that allow you to BYO sustainable replacements for frequently purchased retail drinks and food that traditionally uses plastic packaging. Also, you will find great care packages for your friends and family, plus luxurious personal care items for you! Our offerings are designed to promote sustainability while providing gratifying experiences for you or your loved ones. Do what you can!

How can I contribute to reducing plastic waste?

By choosing our products, you are already making a significant impact. If each of the 131 million households in the U.S. reduced their plastic consumption by just 10 items per month, we could collectively divert approximately 16.4 billion items from landfills each year. Opting for reusable containers and eco-friendly products is a practical step towards sustainability.

What is the Eco Kit to Go Gift Card?

The Eco Kit to Go Gift Card allows recipients to select their favorite sustainable products from our range. This flexibility ensures that each gift is personalized and aligns with the recipient's preferences while promoting eco-conscious choices.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. Please contact us to initiate a return process.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please reach out to us.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The most efficient way to exchange an item is to return the original item and, once accepted, make a separate purchase for the desired product. This ensures you receive the correct item promptly.

Do you ship internationally?

We currently focus on domestic shipping within the United States. For international inquiries, please contact us directly to discuss potential options.

How can I contact customer support?

You can reach our customer support team via email at kat@ecotogoco.com. We are here to assist you with any questions or concerns you may have regarding our products or your order.